Lumera (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book our services.

1. Information We Collect

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Address (for mobile service if applicable)
• Appointment preferences
• Health-related disclosures (if voluntarily submitted for treatment suitability)
• Payment and billing information (securely processed via third-party systems)

2. How We Use Your Information

Your personal information is used for the following purposes:

• To confirm and manage bookings
• To send appointment reminders or updates
• To communicate offers, promotions, or service changes
• To comply with legal or regulatory obligations
• To improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Marketing and Communication

With your consent, we may send promotional emails or SMS related to our services or offers. You may opt out at any time by clicking “unsubscribe” or contacting us directly.

4. Data Storage and Protection

We take your privacy seriously. Your information is stored securely, and we implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We may use third-party services (e.g., booking platforms, payment processors, email marketing tools) to help deliver our services. These providers are required to protect your information and use it only for the purposes agreed upon.

6. Cookies and Website Tracking

Our website may use cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, although this may affect some functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Withdraw consent or request deletion of your data
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please email us at info@lumerauk.co.uk.

8. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website and take effect immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

📧 info@lumerauk.co.uk
📞 +447353003773